1. Help & support
1.1. Theme support
Please read this documentation carefully, it will help you eliminate most of potential problems with incorrect configuration of the theme and Shopify. If you don’t find the answer to your questions, please refer to this chapter for more information about support policy.
1.2. Shopify support
Shopify configuration, installation, maintenance, customization etc. is beyond the scope of our theme support.
If you’re setting up a Shopify store for the first time, we recommend taking a gander at the Shopify Help Center for a full overview of the platform.
However, in the goal of better customer support, we still provide free installation service with customers in need.
1.3. Free Shopify Installation Service
You will get:
- Free Development store: No need to pay for time when you testing and configuring store. Transfer ownership when store is ready.
- Free Theme Installation Service: If you have our themes license, we offer free theme installation & import demo data Service (without mega menu setup).
You pay Shopify for your account. Then Shopify pays us a commission. You get your site setup free. Shopify gets another happy customer. We get a monthly commission based on your Shopify plan (not your sales). You pay us nothing. It’s win/win/win.
1.4 Third-party apps
Unfortunately we’re unable to guarantee that all third-party Shopify apps will work “out of the box” with our theme. It’s impossible for theme authors to make the theme compatible by default with all existing apps because there are thousands of available apps.
Because Shopify apps are developed by third party developers, your best bet is typically to check with the app developer to see if their app is compatible with our themes. Please note that we are unable to modify our code to make our themes compatible with any app because resolving one issue for one app often introduces errors in other theme functionality or other apps.
Instead, we do offer app developers access to our code so they can make the necessary changes on their end to make their app work with our themes. If your app developer is interested in this program, please have them contact us for details.
We keep a curated list of apps on our Services page where the developers have agreed to keep their app updated to function with the updated versions of our themes.